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전화응대교육/전화상담교육/CS교육

작성자: 관리자

조회: 44 등록일: 2023-03-08

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#CS교육 <span 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;="" font-size:="" 10pt;="" letter-spacing:="" 0px;"="" style="letter-spacing: 0px; color: rgb(85, 85, 85); font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">#민원응대교육 <p 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;="" background-color:="" rgb(255,="" 255,="" 255);"="" style="color: rgb(85, 85, 85); font-family: dotum; background-color: rgb(255, 255, 255); line-height: 1.8;"><span times="" new="" roman";"="" 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;"="" style="letter-spacing: 0px; color: rgb(32, 32, 32); font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">#전화응대교육<span times="" new="" roman";="" font-size:="" 10pt;="" letter-spacing:="" 0px;="" background-color:="" rgb(255,="" 255,="" 255);"="" 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;="" 10pt;"="" style="letter-spacing: 0px; color: rgb(85, 85, 85); font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">#전화커뮤니케이션교육<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-91adb96a-0dba-45b3-aa69-cf701abef4d4" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-a60d57dd-eae9-43c6-9782-8f28376d691d" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-ce941bd6-7601-4b02-a4e7-6aea951055fe" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"> <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-581eaf06-419f-4dc7-ba1b-e920bf4a2b42" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-fcd45609-fb3f-4b8f-bac4-31ab51b4fea9" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">전화상담은 단순히 그들의 문제를 해결해주는 것에<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-48d68cba-a1b6-4f49-aae2-79928ae9d849" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-8afaa4d9-70e1-476d-90fa-5b4c87d338d5" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">그치지 않고, <span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-fc8249b1-a9e6-4656-9935-de8289eb9645" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; vertical-align: baseline; color: rgb(255, 0, 140);">보이지 않는 그들의 표정과 감정을 읽고<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-c9985354-551e-41e7-9085-5208efd20f99" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-3cd3276e-ad5d-418b-b246-2dfe5fc4eab0" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; vertical-align: baseline; color: rgb(255, 0, 140);">공감적인 응대를 해주는 것이 중요<span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-ef34fbe4-9a7c-47d6-b163-a4b176292ba4" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">합니다. <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-1bee8b42-dd9d-4a89-9eca-d7bf5490fe9d" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-f127642c-0b60-4028-9de0-a0af0e69d54b" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-641b1cd8-771a-4463-864a-fabcacadbb35" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-1449e84f-93fe-4151-865d-fb9ef7236a25" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">전화응대 및 전화상담은<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-6699825c-0f77-4b84-9804-197e71fc863c" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-93fca64b-8d26-4e02-b6c5-367e42caaae3" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">단순히 친절한 목소리로만 응대해서도,<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-d49da564-79b4-462c-9180-fa83bbbe35f0" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-230bea90-eb42-41f7-b0ac-325048d2923c" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">단순히 문제를 해결하는 것에만 초점을 맞춰서도<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-8078fb08-91b3-4103-b45b-9f3408f5ccf0" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-68b036c3-a137-41f8-bf31-3c388a6c47da" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">안됩니다!!!<div class="autosourcing-stub-extra" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; zoom: 1; opacity: 1;">현장에서 겪는 구체적인 사례에 접목할 수 있는 <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-031553b3-e581-4432-a8eb-66246165f9d2" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-cdb778c0-20ef-44b6-af73-f1b0bfc2988b" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; vertical-align: baseline; background-color: rgb(253, 213, 245);">섬세한 대처 능력이 필요<span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-f0caa3f3-8837-4ba2-b0c5-35f1375d1f95" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">합니다.<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-2305e47a-ce71-4253-938f-74dea9af395c" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-5067378c-f9f6-4bcc-823d-0c11d169350b" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;"><p class="se-text-paragraph se-text-paragraph-align-center " id="SE-3f666b5a-4139-4755-a1e9-469759fd2fa1" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-b4be280e-b67b-41b2-a0bc-d2d28d39d425" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">전화상담은 얼굴을 마주하지 않고 하는<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-7ab856ec-6614-43a7-8ce5-bc0ad5eb0e6b" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-db7a6e92-6b73-4c79-bd7a-2572ec08c457" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">비대면 상담이라는 특성으로 인해<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-7ab856ec-6614-43a7-8ce5-bc0ad5eb0e6b" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-afeb4616-c892-4e8c-8b3b-0dd50a4d55e0" style="font-style: inherit; font-variant: inherit; margin: 0px; padding: 0px; border: 0px; font-stretch: inherit; font-size: 15px; line-height: inherit; vertical-align: baseline; color: rgb(255, 0, 140);">보이지 않는 그들의 표정과 감정을 읽고<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-01efe27c-2da0-4027-ba4a-4a2f230e2ab7" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-19a4244a-f234-44c6-8b12-7cf50201557b" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; vertical-align: baseline; color: rgb(255, 0, 140);">공감적인 응대를 해주는 것이 중요<span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " id="SE-eb7ed24d-bb65-4915-974f-6fa63651d633" style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔명조, NanumMyeongjo, serif;">합니다. <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-01efe27c-2da0-4027-ba4a-4a2f230e2ab7" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 바탕, batang, applemyungjo;"> <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-01efe27c-2da0-4027-ba4a-4a2f230e2ab7" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 바탕, batang, applemyungjo;"><span times="" new="" roman";="" font-size:="" 10pt;="" letter-spacing:="" 0px;="" background-color:="" rgb(255,="" 255,="" 255);"="" 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;="" 10pt;"="" style="letter-spacing: 0px; color: rgb(85, 85, 85); font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">#문의<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-01efe27c-2da0-4027-ba4a-4a2f230e2ab7" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs-fs15 se-ff-nanumgothic se-style-unset " style="margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 바탕, batang, applemyungjo;"><span times="" new="" roman";"="" style="font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; letter-spacing: 0px; color: rgb(32, 32, 32); font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">카카오톡[프로커뮤니케이션] or 전화[0507-1408-4618]<span times="" new="" roman";="" font-size:="" 10pt;"="" style="font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; letter-spacing: 0px; font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;"> <span 맑은="" 고딕",="" "malgun="" gothic",="" 돋움,="" dotum,="" "segoe="" ui",="" sans-serif;="" font-size:="" 10pt;"="" style="font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; letter-spacing: 0px; font-size: 9pt; font-family: 나눔명조, NanumMyeongjo, serif;">  <div class="autosourcing-stub-extra" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; zoom: 1; opacity: 1;"> </div></div><table id="news_image" border="0" cellpaddin="0" cellspacing="0" align="left" style="border:1px solid #d2d2d2;margin-right:12px;margin-bottom:15px;"><tbody><tr><td><div style="margin:8px"><img src="/rankup_module/rankup_board/attach/faqboard/16782500313743.jpg" _width="675" align="absmiddle" style="width:675px;"></div></td></tr></tbody></table>