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블랙컨슈머응대기법강의/불만고객응대강의

작성자: 관리자

조회: 82 등록일: 2022-10-16

첨부파일:

불만고객응대기법강의 블랙컨슈머응대강의 서비스강의 서비스교육 CS교육 CS강의 CS강사 컴플레인교육 컴플레인응대강의 악성고객응대강의 악성고객응대기법교육 (1).jpg(250.9KB)Download: 0

#악성고객응대#블랙컨슈머응대#컴플레인관리 <span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;">강의 대상 : 경기도 자영업자 및 소상공인<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-8288e3d2-8c13-4166-87ee-264588b0c32a" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-361cc122-8901-4a04-8fb4-c1e6667f71ed" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">강의 주제 : 서비스의 품격을 위한 블랙컨슈머 응대 기법<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-8288e3d2-8c13-4166-87ee-264588b0c32a" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif;"> <p class="se-text-paragraph se-text-paragraph-align-center " id="SE-8288e3d2-8c13-4166-87ee-264588b0c32a" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">커리큘럼<span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;"><span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;">1. 블랙컨슈머 그들은 누구인가?<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-a5190c13-6ee4-4db6-bf9a-01f2cb2ad2e3" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-44dfca4d-563d-4aef-9f7b-9555fcb70aab" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">-컴플레인고객 vs 클레임고객 vs 블랙컨슈머<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-0a208812-d599-41a7-ab3c-1a1a8944c034" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-c9eb3c19-5688-4877-beb7-10d308bb7d1a" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">-블랙컨슈머의 유형<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-4d1c6bbe-bd9d-4005-91d1-5440e6dcbad3" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-6b25dde2-230a-43b6-9e31-76236283effe" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">2. 블랙컨슈머 대응 자세<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-bf40873f-d44d-4aad-95db-8bf9f11eaf57" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-bbc3f6ba-058c-4b34-ae54-125d2ca4ab17" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">3. 블랙컨슈머 대응 프로세스<p class="se-text-paragraph se-text-paragraph-align-center " id="SE-e6f42e36-584e-4dc7-8446-3854da2b03e0" style="text-align: left; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 0px; line-height: 1.8; font-family: se-nanumgothic, "\B098눔고딕", nanumgothic, sans-serif, Meiryo; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; white-space: break-spaces; color: rgb(85, 85, 85); background-color: rgb(255, 255, 255);" align="left"><span class="se-fs- se-ff- " id="SE-b280a5dd-088a-448c-8eb9-5cd27a650bde" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; vertical-align: baseline; font-family: 나눔고딕, NanumGothic, sans-serif; color: rgb(0, 0, 0);">4. 블랙컨슈머 응대 기술<span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;">5. 감정관리 및 긍정심리자본 <span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;"> <span style="font-size: 9pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: 나눔고딕, NanumGothic, sans-serif; white-space: break-spaces;"> <div align="" style="line-height: 1.8;"> <table id="news_image" border="0" cellpaddin="0" cellspacing="0" align="left" style="border:1px solid #d2d2d2;margin-right:12px;margin-bottom:15px;"><tbody><tr><td><div style="margin:8px"><img src="/rankup_module/rankup_board/attach/faqboard/16659092463591.jpg" _width="675" align="absmiddle" style="width:675px;"></div></td></tr></tbody></table>  </div>


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